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FAQ's: General

FAQ's General

If I place an order how long does delivery take?
I was told that strand woven versions of the bamboo flooring contain toxic glues. Is this true?
If I decide not to install the flooring myself, how do I find a flooring installer?
Do you deliver to job sites?
Are your floors in stock?
The price on your handscraped floors is much lower than I am used to seeing. Are they really handscraped?
How often do you have sales or specials?
What if my shipment arrives damaged?
Do you accept PayPal?
Can I glue solid bamboo down to a concrete subfloor?
What is the hardest bamboo floor we can buy?
What is a Janka Hardness Rating?


If I place an order how long does delivery take?

Our average delivery time is currently running 7-10 business days.

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I was told that strand woven versions of the bamboo flooring contain toxic glues. Is this true?

The brand we offer uses adhesives that are free of components classified as hazardous to the environment. No solvents, heavy metals, or bactericides were used in the making of this floor.

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If I decide not to install the flooring myself, how do I find a flooring installer?

Flooring installers are like plumbers and electricians in that they advertise their services in various yellow page listings under "floor". You can also search the National Wood Flooring Association’s directory at www.woodfloorinstallers.com.

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Do you deliver to job sites?

Yes, job sites, residences and business. We can pretty much get your floor to any physical address in the U.S., including Alaska and Hawaii.

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Are your floors in stock?

Yes, we source, import, warehouse and ship our own entire product. This is one reason we can offer our members savings.

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The price on your handscraped floors is much lower than I am used to seeing. Are they really handscraped?

Our handscraped floors are actually done by hand. You can tell the difference between machines scraped floors and a floor scraped by hand. The pattern is the exact same over and over again when the texturing is done by machine. Machine scraped floors just do not have the same look and we don’t carry them.

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How often do you have sales or specials?

Our sales and specials are often dictated by the quantity of inventory we have in stock. If we are overstocked we run pallet quantity promotions on our products. Pallet promotions are discounts on higher quantity orders and are not always guaranteed available.

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What if my shipment arrives damaged?

If your shipment arrives damaged, sign for it and take pictures of the damage. Then call the authorized Wood Monsters reseller you purchased the wood from. We will take care of the rest. Every shipment is packaged carefully and insured against damage. Occasionally it does happen but fortunately damage is rare.

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Do you accept PayPal?

No, we do not accept PayPal as a form of payment. We accept money orders and checks. Wood will be ordered through your authorized Wood Monsters reseller. Your authorized Wood Monsters reseller may accept other forms of payment.

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Can I glue solid bamboo down to a concrete subfloor?

Yes, you can glue down any Premium Green Brand solid bamboo floor.

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What is the hardest bamboo floor we can buy?

Strand woven is the hardest bamboo flooring you can buy. Premium Green Strand Woven bamboo has a 3000 PSI Janka rating. That is nearly double the rating of a standard solid bamboo floor.

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What is a Janka Hardness Rating?

In the flooring industry, the Janka hardness rating is an official test in which a steel bearing ball is pressed into the surface of a wood flooring species. At a specific amount of pressure, a given species will indent. The higher a Janka rating the more pressure the surface was able to withstand prior to denting. You can see all the wood species hardness ratings in our wood hardness chart.

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